Privacy Policy

Hot Streak Casino is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, process, store, and share your information in accordance with the New Zealand Privacy Act 2020 and other relevant data protection legislation. By using our platform, you consent to the practices described in this policy.

1. Information We Collect

• Personal Details: Full name, date of birth, residential address, email address, and telephone number.
• Account Information: Login credentials, transaction history, deposit and withdrawal records, and user preferences.
• Technical Information: IP address, browser type, device identifiers, operating system, and access timestamps.
• Activity Data: Gaming history, wagering patterns, and interaction with platform features.
• Cookie Information: Please refer to our Cookies Policy for comprehensive details on cookie usage.

2. Purpose of Data Processing

We utilise your information for the following purposes:

• Establishing and maintaining your player account securely.
• Processing financial transactions, including deposits, withdrawals, and bonus credits.
• Meeting legal and compliance obligations.
• Enhancing our services, platform functionality, and overall user experience.
• Detecting and preventing fraudulent activity, underage gambling, and promoting responsible gaming.

3. Legal Basis for Processing

• Contractual Necessity: Processing required to deliver our services and fulfil our agreement with you.
• Legal Obligations: Compliance with applicable legal and anti-money laundering requirements.
• Legitimate Interests: Platform improvement, security enhancement, and fraud prevention measures.
• Consent: Where applicable, obtaining your permission for marketing communications and promotional materials.

4. Data Sharing Practices

Your information may be shared with:

• Payment service providers to facilitate secure transaction processing.
• Law enforcement agencies when legally required or upon official request.
• Trusted third-party partners, including analytics providers and IT support services, all bound by strict confidentiality obligations.

5. Data Protection Measures

Hot Streak Casino implements robust security protocols to safeguard your personal information:

• Industry-standard encryption technologies protect all data transmissions.
• Access to personal data is restricted to authorised personnel on a need-to-know basis.
• Regular security assessments, system audits, and vulnerability testing are conducted.

6. Data Retention Period

We retain your personal data only for as long as necessary to fulfil our contractual, legal, and compliance responsibilities. Following account closure, certain information may be preserved as required for financial auditing or dispute resolution purposes. Once retention periods expire, data is securely deleted or anonymised.

7. Your Data Rights

Under New Zealand data protection law, you are entitled to:

• Access your personal data and request copies of information we hold about you.
• Rectify inaccurate or incomplete personal information.
• Request erasure or restriction of your data processing where legally applicable.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Office of the Privacy Commissioner (OPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our customer support team or manage your preferences directly through your account settings.

8. International Data Transfers

Should your data be transferred outside New Zealand or the European Economic Area (EEA), we ensure appropriate safeguards are in place to maintain protection standards consistent with New Zealand data protection requirements.

9. Policy Amendments

Hot Streak Casino reserves the right to modify this Privacy Policy periodically. Any updates will be published on this page, and we encourage you to review this policy regularly to stay informed about how we protect your information.